Warranty policy

1. LUX HOVO WARRANTY POLICY:

Warranty policy
• The warranty period is calculated from the date the two parties sign the acceptance and handover minutes of the goods . In case of delay in delivery and installation due to customer's fault, LUX HOVO will consider extending the warranty period depending on each specific case.
• All warranties will be provided to the customer at the delivery location stated on the Order/Sales Contract.
• If there is a problem during the warranty period, the customer is obliged to keep the product in its original condition and immediately notify LUX HOVO: by email, phone, text... Within 48 working hours of receiving the customer's notice, LUX HOVO will come to check. The warranty will be performed after LUX HOVO determines all causes of product damage from the customer's warranty requests.
• Depending on the error case, LUX HOVO will provide direct warranty, online instructions...

Warranty conditions
Products are accepted for warranty when meeting the following conditions:
• Products are manufactured, imported and officially distributed by Group Company Limited
Rita Vo or Vo Tien Dat Company Limited or LUX HOVO Group Company Limited.
• The product is still under warranty according to the warranty period regulations.
• The product has problems due to manufacturer error.
• The product must be intact, still have the warranty seal and show no signs of being opened.
• The product is not in the group of products that are not covered by warranty as prescribed.

Warranty period
All LUX HOVO products are warranted for 24 months from the date the two parties sign the goods handover minutes (For washing machines and dryers, the motor and drum will be warranted for 10 years). Cases not covered by free warranty (repairs are subject to charge):
• Damage caused by objective causes such as: natural disasters (floods/lightning strikes...), fires.
Use incorrect voltage specified.
• Use, installation, maintenance not in accordance with the instructions included with the product.
• The product has been tampered with or repaired by individuals or organizations not authorized by Rita Vo Group LLC or Vo Tien Dat LLC or LUX HOVO Group LLC.
• Product warranty expired.
• Customers arbitrarily change the design and function of the product.
• The product is not assembled or imported by Rita Vo Group LLC or Vo Tien Dat LLC or LUX HOVO Group LLC and is not distributed in the Vietnamese market.
• Normal wear and tear during operation or use of the product, case, accessories such as: power cord, remote, battery, case...

Other regulations
Home Troubleshooting Guide
After receiving the customer's notification, LUX HOVO will guide the customer to record a video, including the following detailed information:
• Purchase information;
• Machine error;
• Serial number on the body issued by the manufacturer;
• Error code displayed on screen.
• Then send all relevant information to the technical department so that LUX HOVO can provide support.
timely handling

Relocation and disassembly
LUX HOVO will support moving (installation) for a fee.

Warranty and maintenance acceptance process
If customers have questions or complaints about after-sales service, please contact Customer Service Department:
• Southern area: 5A Street No. 3, An Khanh Ward, Ho Chi Minh City.
• Northern area: 147 Hoang Quoc Viet, Nghia Do Ward, Hanoi.